Refund policy
Refund Policy
No Returns, Exchanges, or Cancellations
Due to the personal-care nature of our products, JanetMarcella does not accept returns, exchanges, or order cancellations.
Please review your order carefully before completing your purchase. If you have questions about a product, ingredients, or your order, we're happy to help before you purchase.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at JanetMarcella7@gmail.com
Please include your order number and photos of the item and packaging so we can review the issue and determine the best way to assist you.
Our goal is to make sure your JanetMarcella experience is handled with care.
Questions?
If you have questions about your order or this policy, please contact us at: